LECAPITAINE (whose registered office is located at 315 Rue Louise Michel, 50009 Saint-Lô, France), (“we”) as a service provider, attaches great importance to protecting and respecting your privacy. This policy is intended to inform you about our practices regarding the collection, use and sharing of information that you share with us.
We request you to read this document carefully to know and understand our practices regarding the processing of personal data.
We collect the personal data you share with us on our websites, our applications and during inquiries, reservations or rentals. We may collect your personal data directly or through service providers.
We collect and use only the personal data that we need for our activity to offer you personalised products and services.
We may collect different categories of personal data, including:
The data we use may be collected directly from you or obtained from various sources, including but not limited to:
1.1 Information collected through our vehicles (Telematics)
We can use embedded data systems in our vehicles to collect data on vehicle condition, performance, geolocation and driver behaviour for safety and claims management purposes. We will be able to keep these data as long as the legislation in force so requires.
1.2 Uses of sensitive data
Some of the data we may collect are considered sensitive, particularly information about your health (for example, in the case of bodily injury for which we have to work with insurance companies or police services).
Unless we are required to do so by law, we do not process data relating to your racial or ethnic background, your political opinions, your religion, your philosophical beliefs or your trade union membership, your genetic data, your sex life or your sexual orientation.
1.3 Special cases of data collection
We may collect information concerning you even though you are not a LECAPITAINE customer, especially during a commercial marketing campaign, when you interact with us on our social media pages or when you visit our websites.
1.4 Analysis of your data
We use analytics software such as Google Analytics to help us better understand the features on our websites and applications. These software tools record technical information about your device as well as information about how often you use our website or application, what features you use or do not use on the website or application, or which pages you visit on the website, aggregate usage, performance data, from which source the application was downloaded and information about your visit to the site.
Essential cookies: Some cookies are essential to the functioning of our websites. Without them, you would not be able to browse the website or use certain features. Essential cookies allow us to keep the information you have provided and to remember the choices made from one page to another during the booking process. As these cookies are essential, we do not offer you the option to disable them from your browser.
Functional cookies: We use functional cookies to remember the preferences that you have made during your previous visits, including the changes you made to customise the site. We also use functional cookies to provide you with more sophisticated services. The information that these cookies collect is made anonymous and used only in connection with the website.
Analytics and performance cookies: allow us to recognise and count the number of visitors to our site and to collect information about how our site is used (for example, what are the pages most viewed by visitors, do users get error messages on some of our pages, etc.). This allows us to improve the way our website works, for example, by ensuring that users easily find what they are looking for.
2.1 What if you do not want to enable cookies?
Please note that if you prevent your web browser from storing cookies on your device, you will still be able to browse this site, but some parts and options may not work properly.
We use your personal data to fulfil various legal and regulatory obligations, particularly if you suffer from an accident or loss or theft of the vehicle, vehicle damage or mechanical failure during rental. We will collect information about this incident, including your report of the incident and the police or other third-party report including the details of the persons involved as well as the nature of the bodily injury and/or damage to the vehicle and additional options. We will use this information to execute our contract (for example, the vehicle rental agreement), for our legitimate business interests and to comply with any legal obligations incumbent on us (for example, the obligation to notify the incident to the competent authorities).
We collect information on fines for speeding, parking, tolls or other fines relating to road legislation or traffic violations that you commit during the rental when provided to us by the police. We will use this information to process this fine or offence based on the terms of your vehicle rental agreement.
We use your personal data necessary for the execution of our activity, in particular for:
We retain the personal data of our customers as long as necessary for the purposes for which they were collected, or as required or permitted by applicable law.
We collect personal data for a number of purposes and we may be required by law to retain it for longer than necessary for the provision of our rental services. We maintain a data retention policy that covers all personal data that we hold in our systems. If you have any questions about the retention period applicable to your personal data, please go to the ‘contact us’ section.
In order to offer you services, we share your personal data with our employees, in particular to:
To comply with our legal obligations, we may use, share and disclose your personal data, to the extent that we consider it necessary and appropriate, in particular to:
We may disclose your personal data to our service providers so that can represent or assist us in the performance of our activity. These services may include hosting certain websites or databases, managing applications, organising contests, prize draws and other promotions, sending marketing communications, analysing data, performing satisfaction surveys and other studies. We require our service providers to maintain adequate security standards to protect your personal data and to use the personal data that we share with them solely for the purposes we specify.
5.1 Data transfer outside the European Economic Area
Some of the uses and disclosures mentioned in this Policy may involve the transfer of your personal data to various countries whose level of privacy protection may differ from that of your country of residence. This also applies in the context of the transactions you undertake with us.
When a transfer of your data is necessary to offer you the rental services requested, the legal basis of the transfer is a contractual necessity and your personal data will be processed by the company providing these services in accordance with the local laws in force.
When we transfer your personal data to a country outside the European Union, especially when we transfer the data to a company, we make sure that the appropriate safeguards are in place for the transfer. This includes ensuring that the entity receiving the data is established in a country deemed by the European Union to have the necessary safeguards, if the transfer is made to the United States, the receiving company must participate in the Privacy Shield programme or a standard contractual clauses, approved by the Member States of the European Union, have been signed with the recipient to protect the data.
LECAPITAINE attaches great importance to the security of your data. We take all necessary steps to ensure that your information is protected against unauthorised use, access, disclosure, alteration, destruction or loss.
The personal data that you share with us is stored in secure and controlled environments, our information systems are encrypted or use the latest technologies, such as our firewalls. When you send us personal information over the Internet, your data is protected by the Secure Socket Layer (SSL) transfer system.
All transactions made with your credit card are made on a secure server, which encrypts all information and offers many protection systems, including:
To help us protect your privacy, you must maintain the confidentiality of your login credentials and passwords, which you may have configured or received in connection with our services or website.
In accordance with the applicable regulations, you have different rights, namely:
If you wish to exercise the rights listed above to file a complaint or to request assistance regarding the processing of your personal data, please contact us directly using the contact details below.
By email: firstname.lastname@example.org
By post: Data Protection Officer - LECAPITAINE - 315 Rue Louise Michel, 50009 Saint-Lô CEDEX, France
We reserve the right to modify this Policy at any time, for any reason, by posting the revised version on this web page or on the relevant applications or other sites. These modifications will be effective as soon as they are published. In the event of substantial modification, the date of the update will be indicated on the intro page, and a notice will be published on the home page of our websites.